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Communication role and competencies of IT manager


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Šarčević, Mijo. (2017). Communication role and competencies of IT manager. PhD Thesis. Filozofski fakultet u Zagrebu, Department of Information Science.
(Poslijediplomski doktorski studij informacijskih i komunikacijskih znanosti) [mentor Zgrabljić Rotar, Nada and Srića, Velimir].

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Surviving frequent market struggles in a turbulent competitive environment under the burden of a long recession is the key aim of every modern organization operating according to market principles. Being more efficient, and with it, more successful than the competition is an important imperative and a modern paradigm of success. An important determinant of modern business decision-making is relying on ICT as the organization's resource, one which, if managed properly, can bring added value and give leverage over the others. The mutual permeation of ICT and the omnipresent globalization is the cause of great changes in the way we live and in the modern paradigm of doing business. The externalization, which was the result of the wish for more affordable ICT services, as well as rapid changes in technology and trends, resulted in the expectations from ICT to be the main tool for cutting costs, while at the same time making itself more efficient. Along with changes such as these, which have affected the entire globalized world and along with the new approach in using ICT as a pledge for every kind of progress, the roles and the competencies of the ideal IT manager are changing as well. In order for the CIO to understand and successfully implement the ideas of the organization he is employed in, he can no longer be just a technician in charge of ICT infrastructure. The CIO is increasingly being requested to manage the ICT system on a higher scale and to have an efficient communication in all directions: with the ICT users, team members, the board and the suppliers. He needs to establish an excellent relationship and good communication with the board in order to get the funds necessary for the projects. Also, he needs to communicate with ICT users so that he is understood, without the overuse of expert jargon. He needs to keep in mind that, more often than not, the IT literacy of the board and the users is on a level insufficient enough for the understanding of ICT issues. Managing such complex relationships requires CIOs to have a lot of knowledge, expertise and involvement. The expertise, along with supervisory and communication competencies are the most important factors that determine whether or not a CIO will be successful and consequently affect the organization to which a CIO and IT sector belong. By taking into consideration the importance of ICT for the business success of an organization, we need to be aware of the importance of having an excellent and competent CIO who is able to lead such a complex system and successfully and competently communicate within his surroundings. His human and ethical values mustn't by any means be neglected, because ethics and consistency in human relationships contribute to the highest level of coordination between the expectations of both the ICT users and CIOs. What follows right after is the very high level of mutual coordination regarding the CIO's communication competencies. Still, there is reason for concern because the CIOs are not appraising communication competencies enough, which is consistent with the previous studies in Croatia, but it is inconsistent with global statistics, which show that communication competencies are the most highly regarded in the world.

Item Type: PhD Thesis
Uncontrolled Keywords: IT manager (CIO), IT manager role, IT manager competencies, IT manager communication competencies, (ICT) information and communications technology
Subjects: Information sciences
Information sciences > Media and communicology
Departments: Department of Information Science
Supervisor: Zgrabljić Rotar, Nada and Srića, Velimir
Additional Information: Poslijediplomski doktorski studij informacijskih i komunikacijskih znanosti
Date Deposited: 13 Jul 2017 07:35
Last Modified: 13 Jul 2017 07:35

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