Istraživanje zadovoljstva korisnika uslugama Narodne knjižnice i čitaonice Jastrebarsko

Stipanec, Sanja. (2018). Istraživanje zadovoljstva korisnika uslugama Narodne knjižnice i čitaonice Jastrebarsko. Diploma Thesis. Filozofski fakultet u Zagrebu, Department of Information Science. [mentor Vrana, Radovan].

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Abstract

Since the dawn of the 21st century public libraries have faced numerous challenges that affect their business. The rapid development of technology and the oversaturation of information available via electronic media and the global network - the Internet - have led libraries to the very edge of existence. Libraries are losing users, especially young generations of users whose main communication imperatives are the speed and conciseness that can be achieved by searching information over the Internet. In order to keep existing and attract new patrons, libraries must adapt their business to the demands of the modern society. Since public libraries are non-profit organizations and are publicly funded, their effectiveness must be justified by the founders as well. Library managers take on the key role in business planning as they are responsible for creating organizational culture as an essential precondition for achieving the culture of evaluation. Evaluating library services is a major part of the library business. One of the most common business evaluation methods in the world is to research user satisfaction with library services. Although such type of survey is common in the libraries of the Western world, public libraries in Croatia have not yet followed this trend sufficiently. The aim of this paper is to explore user satisfaction in Jastrebarsko Public Library and thus contribute to creating and strengthening the culture of evaluation in public libraries in the Republic of Croatia.

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