What kind of public library do we want? The research of the users of the Library and Reading Room Bogdan Ogrizović

Vrana, Radovan and Kovačević, Jasna. (2018). What kind of public library do we want? The research of the users of the Library and Reading Room Bogdan Ogrizović. Vjesnik bibliotekara Hrvatske, 61(2). pp. 47-71. ISSN 0507-1925

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Abstract

The aim of the research was to collect data about the strong and weak points in operation of the Bogdan Ogrizović public library (Zagreb City Libraries network). The research included all library activities that are most frequently perceived by the library users as the most important, such as library services, library materials, library space, ICT support, library staff, equipment, lights, work atmosphere, etc. The survey was used as the principal method of research. It was divided into two parts. The first part aimed at the users’ expressing three wishes about what they would like to have in the library or about activities they would like to participate at. The second part consisted of seven questions (a combination of the closed and open type questions, with a possibility of adding their own responses to three of the seven questions). A convenience sample was used as a sampling method in the research. The research results have revealed the long-standing problems, like the lack of library space and the restricted acquisition of library materials due to financial restrictions of the library budget. The results also indicated the wishes of the library users for accessing the e-content and online library services as well as the wishes for a larger number and more versatile activities in the library. The library was also recognized as a brand precisely because of the many popular activities taking place in its premises. The problems confirmed in this research are the systemic problems, which could be solved only by a more intensive support from the library network this library belongs to.

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