Vurušić, Maja.
(2018).
The correlation of role ambiguity and the quality of supervisor feedback with job satisfaction.
Diploma Thesis. Filozofski fakultet u Zagrebu, Department of Psychology.
[mentor Maslić Seršić, Darja].
Abstract
The goal of this study was to examine the relationship between role ambiguity, quality of supervisor feedback and job satisfaction by first looking into the independent relationship of each of the two predictors with job satisfaction, and then examining if there is a mediation effect of role ambiguity in relation between quality of supervisor feedback and job satisfaction. Survey was conducted in Croatia on a sample of 2 259 white-collar workers, for the most part holding a university degree and aged between 19 and 66 years old. The study used validated instuments such as subscale for role ambiguity from Psychological climate inventory, subscale Quality of supervisor feedback obtained from Feedback environment scale and Scale of general job satisfaction. The results show that role ambiguity is in medium high and significant negative correlation with job satisfaction, while quality of supervisor feedback is in medium high and significant positive correlation with job satisfaction. By entering both variables in hierarchical regression analysis as job satisfaction predictors, both variables were shown to be significant predictors, also the results have shown that role ambiguity has a mediation effect in relation to quality of supervisor feedback and job satisfaction. By enhancing the quality of supervisor feedback, employees have greater job satisfaction, and the relationship is mediated by experienced lower role ambiguity.
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