Upravljanje promjenama i informacijsko-komunikacijske tehnologije

Žunec, Irena. (2014). Upravljanje promjenama i informacijsko-komunikacijske tehnologije. Diploma Thesis. Filozofski fakultet u Zagrebu, Department of Information Science. [mentor Banek Zorica, Mihaela and Stančić, Hrvoje].

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Abstract

Organizations are facing unprecedented challenges in today’s uncertain and quickly changing environment. In a fast-moving environment organizations need to manage change with precision and more predictable results, and at a pace that is faster and more effective than other institution’s. In order to introduce changes in an enterprise and manage them effectively models of change management can be useful tool. Change is needed within an organization for it to survive competitively as a business. Nearly half of change initiatives fail. Since the reality is that change is unavoidable, organizations need to resolve how to successfully adapt and sustain change. All strategic change in organizations is delivered through programs and projects, and successful organizations lead change by managing their projects and programs effectively. Success or failure of a change initiative is not just about initiating, planning, monitoring, executing and evaluating the project that will drive the change. It also involves preparing the organization for transformation during and after its implementation. The underlying principle is that change does not happen in isolation – it impacts the whole organization (system) around it, and all the people touched by it. Changes can be planned and unplanned events. In both cases, the introduction of changes can have both positive and negative outcomes. The focus of this thesis is on the wider impact of change, particularly on people and how they, as individuals and teams, move from the current situation to the new one. The change in question could range from a simple process change, to major changes in policy or strategy needed if the organizations are to achieve their potential. Although introducing changes in organization is a necessity, it does not guarantee in the future cusses. An organization’s competitiveness and future success highly depend on its diversity and adaptability to changes.

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