Gotvald, Irena.
(2015).
How do Croatian employees react to psychological contract breach? Relationship with attitudes toward work and work behaviors.
Diploma Thesis. Filozofski fakultet u Zagrebu, Department of Psychology.
[mentor Tonković Grabovac, Maša].
Abstract
Psychological contract breach refers to employee's perception that s/he has not received everything that his/her employer explicitly or implicitly promised. Although this is a useful framework for understanding a social exchange relationship, it still has not been researched in Croatia. Therefore, in this study, conducted on a convenience sample of employees from various Croatian organizations (N=179) and their colleagues (N=358), we tried to examine whether there were some sociodemographic differences in perception of psychological contract breach and to establish the relationship between perception of psychological contract breach and some attitudes toward work and work behaviors. Older employees and those with more years of service perceived more severe psychological contract breach. Negative correlation was found between psychological contract breach and affective commitment, instrumentality, collective self-esteem, and task performance/in-role behavior, but positive with extra-role behaviors – counterproductive work behavior and organizational citizenship behavior directed toward individuals. Contrary to our expectations, psychological contract breach and work behaviors rated by employee's colleagues were not related.
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