Razvoj e-servisa u zdravstvu na području Europske unije

Stanković, Ana. (2015). Razvoj e-servisa u zdravstvu na području Europske unije. Diploma Thesis. Filozofski fakultet u Zagrebu, Department of Information Science > Chair of Archivistics . [mentor Stančić, Hrvoje].

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Abstract

Development and implementation of e-services has become a common practice of state and public administrations in the developed countries around the world since the usage of information and communication technologies has enabled a faster processing of user applications and more efficient functioning of the service. The thesis analyzes the level of development of e-services in health care systems of eight European countries, both in terms of safety and reliability from the perspective of end users, i.e. citizens. Furthermore, the concept of trust in e-services based on the availability of information on the Internet on applied technological solutions, storage and data protection and their availability is considered. Implementation of services like e-health records and e-prescriptions requires a well-developed strategy and a very transparent way of their functioning because of the sensitive nature of health data. It is therefore important to include in the development of strategies and the development and implementation of the service itself not only health experts, but also experts in the field of information and communication technologies in order to bring the service to the highest level of security and archivists who will know how to properly store and preserve data for a longer period. For this study official websites of the services were searched through, as were other sources on the Internet in order to test the main hypothesis of the study that e-services that provide more information about how their work have more users and that these users show greater trust towards those e-services. The research results indicate a lack of certain key information, especially those related to data storage, their protection and long-term preservation.

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