Tomazin, Matej.
(2015).
The role of job satisfaction in explaining relationship between social support and job performance.
Diploma Thesis. Filozofski fakultet u Zagrebu, Department of Psychology.
[mentor Parmač Kovačić, Maja].
Abstract
The aim of this study was to examine the relationship between social support, as one of the social characteristics of the job that was originally not included in the Job characteristics model (Hackman and Oldham, 1976), with job satisfaction, task performance and organizational citizenship behavior. The aim was also to examine whether job satisfaction mediates the relationship of social support and task performance and relative social support and organizational citizenship behavior. A total of 190 respondents, all of them employed adults, filled out the Social Support Questionnaire (Morgeson and Humphrey, 2006), Index od Job Satisfaction (Brayfield and Rothe, 1951), Organizational Citizenship Behavior Checklist (Fox et al., 2012) and the Task Performance Questionnaire (Williams Anderson, 1991). Results showed that social support is associated with job satisfaction, task performance and organizational citizenship behavior. Mediation analysis showed that job satisfaction mediates the relationship between social support and task performance. Due to lack of a relationship between job satisfaction and organizational citizenship behavior, this kind of mediation relationship could not be tested with responsible organizational citizenship behavior as a criterion. The research results have practical implications for psychologists in human resources, managers and team leaders. Increasing social support among employees and supervisors increased success in performing their tasks, and this connection is completely mediated by job satisfaction.
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